Author Topic: Pepboys rant  (Read 193 times)

Offline Stewart G Griffin

  • Site Supporters
  • Senior Member
  • ******
  • Posts: 2828
Pepboys rant
« on: December 05, 2017, 06:51:28 PM »
i think Pepboys is turning into a 3rd rate ghetto outfit:

i went to get some tires----which they advertised on their website as in stock.  Of course, when i get there, it's "we don't have them i don't know why no one updated the system....."    >:(

Also notice that most, if not all, pepboys are located in poor neighborhoods.

It wasn't just this one experience;  i've noticed a gradual decline say within the past 5 years or so.

i used to love going to Pepboys because they had the best selection.  But now, they've diminished not only in selection, but customer (non) service..... >:(

How sad.

Online bd

  • Global Moderator
  • Senior Member
  • *****
  • Posts: 4541
Re: Pepboys rant
« Reply #1 on: December 05, 2017, 08:44:08 PM »
Are you surprised?  This is what happens when a society disassociates and individuates.  Pretty much all of the chains are in that same boat, trying to paddle with the wrong end of the oar.
Rich
It's difficult to know just how much you don't know, until you know it....
In other words... if people learn by making mistakes, by now I should know just about everything!!
87 R10 Silverado Fleetside 355 MPFI 700R4 3.42 Locker (aka Rusty, aka Mater)

Offline VileZambonie

  • Global Moderator
  • Senior Member
  • *****
  • Posts: 16358
Re: Pepboys rant
« Reply #2 on: December 05, 2017, 09:29:48 PM »
Most of them are the same. No one can seem to get it right and I'm not sure why the parts guy/girl is also the cashier. Thankfully I have commercial accounts and rarely have to go in but when i do I usually dread it. Pep boys i try to avoid altogether
,                           ___ 
                         /  _ _ _\_
              ⌠ŻŻŻŻŻ'   [☼===☼]
              `()_);-;()_)--o--)_)

Offline Captain Swampy

  • Frequent Member
  • **
  • Posts: 422
  • Wisconsin
Re: Pepboys rant
« Reply #3 on: December 06, 2017, 08:09:51 PM »
They keep using cheaper parts and warranty them. I want to buy a part that doesn't need a warranty. I don't have time to fix it 3 times or pay to have it fixed 3 times. I've been buying from Rock auto for 3 years now and haven't returned anything yet. I have had a few items I felt should have lasted longer but have overall been really happy. Our local Carquest used to have good parts, but were bought by Advanced a few years ago. It really sucks, I like the people but the parts are junk. I cringe when I need something right away and can't order the brands I like.
1987  350TBI 700R4  4X4  4.56 gears  33" BFG All Terrain

Online roundhouse

  • Senior Member
  • ****
  • Posts: 1327
  • Newbie
Re: Pepboys rant
« Reply #4 on: December 06, 2017, 10:13:51 PM »
I stopped going to pep boyz when they combined the parts counter cashier with the tire and repair shop

Now I got to wait half an hour in line behind some grandma trying to decide what tires she wants on her Buick to pay for my water pump

All the parts stores near me except Napa are staffed with the same quality people that work at McDonald's
They know zero about cars or parts
All they know is what their computer says

And all the parts are poor quality crap made in China

I've started buying parts for my later model  vehicles at the dealer , that's the only place you can get a brake rotor or wheel bearing or starter or alternator that's not made in China


But I too have started using rock auto and other internet stores like summit
Cheaper and only a day or two for the parts to arrive

Offline Dr_Snooz

  • Junior Member
  • ***
  • Posts: 515
Re: Pepboys rant
« Reply #5 on: December 06, 2017, 11:35:54 PM »
x3 on Rock Auto. I stick with the OE parts makers on Rock Auto, avoid reman stuff and I'm having pretty good luck so far. O'Reilly is pretty decent too.

But yeah, retail stores are all falling apart. I can't tell you all the stores I've stopped shopping at because they stopped carrying what I buy, sizes that fit, stuff that isn't Chinese slave goods. When I ask for the good stuff, they tell me they stopped carrying it because no one wants it. Yet there I am asking for it! Now they're all going out of business and can't figure out why. Good riddance. Let me know when the scoundrels have moved on to some new con so we can go back to work and rebuild this country.
1986 GMC C-2500 Crew Cab, 7.4L, TH400 -- RIP Chester

1989 Chevy Suburban V-2500, 5.7L, TH400

1990 Chevy C-3500 Ext. Cab, 7.4L, 3L80

Offline 86chevytrk

  • Newbie
  • Posts: 19
  • Newbie
Re: Pepboys rant
« Reply #6 on: December 07, 2017, 10:18:44 AM »
In the end it's all about money. Why pay a knowledgeable person with experience decent money when you can pay a  pennies to get it right 40% of the time? Also, I used to work for CSK back before they they were oreily's so I know know what it was and where it went. Back when they had cashiers and parts counter people, they invested in their employees. You could start as a cashier and work your way up to parts counter to manager. The parts are chosen for mark up perposes only not durability or reliability. You guys are right. It all went to heck. The good ol boys at Napa are awesome but you will pay for it just like most of their parts. As far as the dealer goes, it has Been hit or miss. Pep boys did the same thing to me on tires. Now I just buy them online and have them delivered. The counter people now are a waste of time and management hardly cares. My 2 cents anyways

Offline Captain Swampy

  • Frequent Member
  • **
  • Posts: 422
  • Wisconsin
Re: Pepboys rant
« Reply #7 on: December 07, 2017, 11:29:48 PM »
I have good results with Standard Motor Products, Wagner brakes, NGK, Autolite, Mopar, Ford, AC Delco,Spicer,Remy, XRF, Gates, Fel-pro, and a few others I'm forgetting. BWD and Cardone suck.
1987  350TBI 700R4  4X4  4.56 gears  33" BFG All Terrain