There are two actuators in/on the box at that location, but you can only feel/see the one up against the firewall on the back. There is another one inside the box, and on my truck there is a small hose and nipple sticking out on top, which is where you connect vacuum to that other actuator.
Somehow these two actuators work together, because one is called A/C mode and the other is called Heat mode. My truck has a partially open position on that door, and then a completely closed and comepletely open position. If the system is off or on Bilevel the door is about 1/2 open, and in defrost mode its completely closed.
There is also another actuator on the left end of the box near the driver's foot. This moves a door/flap up and down to close off flow to the heater vent that is right in the middle. You might want to verify that the door is completely closing when in the A/C or vent mode.
Bruce