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Something else to consider would be looking at the adjustment between the pitman arm and the spindle arm. If he recently changed out those ball joints they may have not been threaded on all the way. With it too far out it would push that arm forward causing an increased range to the left and decreased range to the right.
The hole in the end of the arm is tapered, cant put the drag link end in if the arm is upside down. The drag link does not affect the alignment. Only the alignment of the steering wheel.